Technology Operations Engineer

The Technology Operations Engineer role will provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact. The role can be fast paced, demanding, and rewarding work that is critical to ensuring the health of our technology systems and business needs.
 
As a Technology Operations Engineer, you will:

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
• Remediate systems & application issues in these environments.
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
• Accurately report incidents to management

 
Principal Accountabilities:

• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability while guaranteeing all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening. Identify and implement process improvements
• Document timeline of events for incident reporting and postmortem

 
Other qualities we are interested in:

• Basic proven Linux knowledge
• Experience with incident/issue management systems and process
• Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud platform experience

 This is a hybrid role. This role is to be filled outside the states of California and Colorado.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

#LI-RD1