Senior IT Support Specialist (Executive Tier)

Location: Morristown – Full-time On-site

Position Type: Contract to Hire

This role involves providing dedicated IT support to our senior executives, including assistance with their computer systems, mobile devices, and applications. Occasional travel with executives for offsite support is required. The role will also cover other support tasks under the direction of the Head of Unified Communications and Collaboration. Additional responsibilities are outlined below for periods when executive support is not needed.

Primary Responsibilities:

- Manage and support the company’s mobile devices and related requests.
- Administer Office 365, including Exchange, Microsoft Teams, and Intune.
- Perform daily checks of conference room equipment.

This position offers an excellent starting salary and benefits package.

Key Duties:

- Provide IT support to users, particularly C-level executives, at designated locations.
- Assist with conference room setup and troubleshooting.
- Install, configure, and maintain PCs, peripherals, and mobile devices.
- Resolve client issues (hardware and software) and follow up until resolution.
- Document issues and solutions, generating reports as needed.
- Administer IT systems, including managing user roles and access permissions.
- Enhance and maintain customer satisfaction.
- Coordinate with external service providers for additional support.
- Adhere to corporate policies and procedures.
- Perform other duties as assigned.

Key Interactions:

- Collaborate with business users, IT staff, and external service providers.

Qualifications:

Education: Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field preferred.

Experience:

- Minimum of 5-10 years of onsite IT support experience.

Skills and Knowledge:

- Proficient in Windows OS, MS Office, and iOS.
- Excellent written and verbal communication skills.
- Ability to work independently and solve problems effectively.
- Strong commitment to quality and customer service.
- Eagerness to learn new technologies and skills.
- Knowledge of system and network administration, and cloud-based applications.
- Experience with Microsoft products: Office 365, Office Suite, Exchange, Teams.

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

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