Deskside Support (Chicago, Seattle, Miami)

Chicago, IL 60606

Category: Support Job Number: 21376

Job Description

Deskside Support 

About the Role

A rapidly growing private wealth and asset management financial institution is seeking a Deskside Support Engineer with a strong background in IT support and a keen focus on improving and maintaining our technological infrastructure. The Deskside Support Engineer plays a critical role in our IT team, working closely with the Level 1 Support Team. This position is vital for ensuring seamless IT operations within the company. The Deskside Support Engineer is responsible for providing comprehensive technical support to employees, both on-site and remotely. This includes setting up computer hardware systems, installing and upgrading software, and troubleshooting various IT issues. A significant aspect of this role involves leveraging analytical skills to identify the root causes of IT problems and implementing effective solutions to prevent recurrent issues.

Responsibilities

  • Technical Support and Troubleshooting:

    • Proficiency in using ticketing systems to resolve software & hardware issues.

    • Provide onboarding and offboarding support for employee hardware and system access.

    • Install and configure applications and computer peripherals.

    • Conduct remote troubleshooting to resolve IT issues effectively.

    • Develop and maintain a technical knowledge base to aid in IT support.

  • Process Improvement and Collaboration:

    • Work with Cloud-IP based telephony systems.

    • Record employee feedback to enhance IT processes and services.

    • Diagnose problems through targeted questioning.

    • Escalate complex issues to higher-level support personnel when necessary.

Required Skills and Experience

  • Experience:

    • 1-3 years of experience as a Desktop Support Technician.

    • Hands-on experience with modern operating systems (Windows/Linux/Mac OS) and mobile device support (iOS/Android).

    • Familiarity with office automation products, printers, and scanners.

    • Experience in network security practices and using anti-virus programs.

  • Technical Skills:

    • Ability to perform remote troubleshooting and provide efficient service.

  • Soft Skills:

    • Strong problem-solving and multitasking abilities.

    • Service-oriented attitude with excellent customer service skills.

    • Ability to communicate effectively and handle phone support.

 

 

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