Market Data Onboarding & Billing Consultant

Chicago, IL 60606

Posted: 07/01/2019 Category: Other Job Number: 11908

Notes from the call:

our client just rolled out the licensing for market data feeds last year (subscription based contract) for customers

-Currently have 400 current customers

-Looking for someone to onboard new customers

-Manage customer inquiries

-Manage billing inquiries/invoices

-Offboarding customers

-There is no account management - field inquiries from all customers

-Use MS Office and internal database with notes/information

-Team consists of Manger and 1 consultant in the US & 1 consultant in the UK

-Person will need to have thick skin as there will be some difficult conversations with customers (billing, agreed to the contract, etc.)
Microsoft Office, Finance, Salesforce, customer service

Maria Schmitt

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