Market Data Consultant

Chicago, IL 60606

Posted: 08/30/2018 Category: Other Job Number: 10817
Market Data Consultant 

  • The Market Data Billing Consultant in Global Account Management will provide first level support to the Global Account Management Team and CME Group’ s customers for CME Direct Market Data Billing. All entities with access to CME Direct are required to execute a Information License Agreement and are billed applicable fees based on use. This consultancy team will support this initiative to ensure a successful launch.


    Principle Accountabilities:
    • Coordinate and manage creation, notification and processing of Information Licensing Agreement for CME Direct.
    • Manage new customer licensing onboarding working cross functionally to onboard new customers.
    • Manage maintenance of existing customer requests related to licensing and billing including name changes, mergers, acquisitions, etc.
    • Support billing inquiries and discrepancies including validation of waiver and processing customer credit request.
    • Manage aged receivables leveraging internal processes and procedures.
    • Provide 1st level support for all CME Direct market data inquiries.
    • Provide feedback on the licensing tool and processes to better support administration around CME Direct market data licensing.  
    • Ability to multi-task and prioritize in a fast-paced environment.


    • Bachelors Degree in Business Administration, Finance or Accounting required


    • 2 years’ experience in Financial Services or within a customer service or account management role
    • Customer Service experience
    • Familiarity with licensing or legal agreements
    • Ability to multi-task and prioritize in a fast-paced environment
    • MS Office
    • Salesforce



Kelly Hallgren

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