Desktop Support Analyst

Chicago, IL 60611

Post Date: 01/29/2018 Job ID: 9873 Category: Support
   
Desktop Support

Our client  is seeking a Help Desk professional responsible for managing and solving Help Desk service requests and incidents. You will be considered the company' s front line and will solve technical problems while assisting with infrastructure related initiatives. 

Responsibilities:

·         Ultimately responsibility for ownership of all service requests and incidents.

·         Provide professional Help Desk support at all levels via phone, email or in person.

·         Discover, diagnose and triage user' s technology requests and issues effectively and efficiently.

·         Ensuring that all service requests and break/fix issues are documented properly.

·         Contribute to and deliver improvements that support the continuous improvement of processes and controls within the Help Desk.

·         Collaborate with other team members to ensure the Help Desk provides high quality support.

·         Configure, test and install hardware and software.

·         Identify potential technical issues and work with other team to resolve them proactively.

·         Document internal procedures related to Help Desk related responsibilities.

·         Create knowledge base articles on frequently seen technical issues.

·         Provide support for user equipment moves.

·         Assist other IT members with project related technical work.

 

Requirements:

·         Ability to identify, analyze, and resolve complex technology problems.

·         Thrives in a fast paced environment.

·         Self-driven with the ability to work independently.

·         Excellent customer service skills.

·         Curious and inquisitive about technology.

 

Kelly Hallgren


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