Change Management Analyst
150 S. Wacker Dr. Suite 800 Chicago, IL 60606
Change Management Analyst
The newly formed Change Management department is responsible for continually helping individuals impacted by “ the change” be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.
This is a hands-on position in our Change Management department. This position will include developing training content and delivering training for a diverse range of system/process implementations and user groups. The ideal candidate has demonstrated recent experience in delivering training, managing multiple projects and creating instructional materials. The candidate should have excellent problem-solving skills, an attention to detail, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful, and a strong understanding of technology. This is a client-facing role requiring communication with users at all levels and superior verbal and written communication skills.
− Collaborate with internal stakeholders to conduct needs assessments to customize training plans that reflect employee needs and project specifics.
− Participate in the development of training collateral such as e-learning videos, training guides and quick reference guides. Conduct effective virtual and on-site training.
− Demonstrate flexibility by adjusting priorities to respond to changing internal/external demands in a very fast paced, growth environment.
− Creates or assists others in the writing of user documentation, instructions, and procedures.
− Provide input, document requirements and support the design and delivery of training programs.
− Develop learning and networking opportunities for change networks across the organization to stay well-informed of updates to tools/templates and strategic change priorities.
− Exhibits judgement and flexibility recognizing when and how to make exceptions that meet with both project and process needs.
− Build strong, productive working relationships with our users.
Candidate Requirements Qualifications & Experience:
− Bachelor’ s Degree in Arts, Science or a related field is required with 2+ years of direct relevant experience, preferably in Financial Services
− Excellent communication skills, both written and verbal
− Excellent collaboration skills
− Experience with Excel, PowerPoint and Visio is required
− Experience with end user training and content development is required
− Experience with design, and Learning Management Systems is a plus
− Delivery oriented with high quality and customer service standards
− Must be motivated by a fast paced, complex environment
Critical Competencies for Success:
− Client Focused: Is relentless about understanding internal and external customers’ needs and meeting and exceeding their expectations; drives to have our clients win
− Analytical Reasoning: Defines problems and seeks solutions by examining issues and ideas through inquiry, analysis, dialogue, and evaluation; analytic
− Personal Effectiveness: Gets the job done; follows through on commitments and takes actions that are best for the Firm; shows grit and determination
− Initiative: Motivated to achieve goals beyond what is expected; proactive
− Team Work: Initiates and maintains collaborative working relationships; fosters goodwill and cooperation to meet shared goals; team-oriented
− Adaptability: Able to adapt and work effectively in changing circumstances and conditions; flexible